Maxxis Tyres, Monster Energy, Leatt Neck Braces, Troy Lee, Rockshox, Forks, Wheels, Rims, Helmets & Goggles

Descent-Gear.com of course conform to the Distance Selling Regulations laid out by the suits in London no doubt. They are there to protect you when buying shiny nice bike parts and accessories by mail order from your favorite store Descent-Gear.com. We welcome back with open arms any goods brought from us for a refund or exchange if they don't work, fit, are damaged, faulty, you don't like it or ordered it when you were hammered after drinking three pints of Stella on Saturday night and were a donkey..

I need to return goods for a refund or an exchange?

No problems as long as the goods have not been fitted or used, just send the goods back within the twelve months of the purchase. Please make sure all goods are in the original packaging and sent back with plenty of bubble wrap on. To speed up your return the goods should be accompanied with a small note stating your full name and address, telephone number, e-mail and what's happening! Please note that postage is none refundable.

Descent-Gear will notify you via e-mail upon receipt of items and will carry out your instructions as indicated on your note as above, subject to stock availability.

I have a part missing from my item?

Sometimes Hensley or Buzz our dogs open the deliveries when we are busy and have been known to swallow the odd nut and bolt. If that is the case then get on the dog and bone and give us a call straight away on 0121 423 3532 or e-mail si@descent-gear.com. When using email please include your order reference, this will ensure the speediest reply. You have seven days to contact us from the receipt of your goods. Please make sure all goods are in the original packaging and sent back with plenty of bubble wrap on.

We will of course refund you your postage costs for Royal Mail 1st Class or Standard Parcels for those massive goods. Any additional postal/parcel service costs that you incur will not be refunded. Descent-Gear.com will notify you via e-mail upon receipt of your goods. Descent-Gear.com will carry out your instructions ASAP as indicated on your note, that of course depends on stock availability and will ship the replacement goods or parts out to you fast!

You have received an incorrect item?

Yes we do make mistakes, especially after crashing at the race the previous weekend! If we have sent you a part which is different to what is listed on your order we will be happy to make an exchange and pay your first class postage costs for returning the item to Descent-Gear.com. When using email please include your order reference, this will ensure the speediest reply. You have seven days to contact us from the receipt of your goods. Goods must be in their original packaging please and must not be dirty, fitted or used.

Your goods landed and on opening were damaged?

You can't always blame the postman or the courier, sometimes it's our fault. Either way we will fix the problem.. Descent-Gear.com will be happy to make an exchange and pay your first class postage costs for returning the item to Descent-Gear.com. When using email please include your order reference, this will ensure the speediest reply. You have seven days to contact us from the receipt of your goods. Goods must be in their original packaging please and must not be dirty, fitted or used.

You want to return an item under warranty?

All goods purchased from Descent-Gear.com are coved by a full U.K warranty, we don't purchase OEM products, only from their authorised U.K distributor. In lay mans terms, warranties cover manufacturing defects and faults including poor workmanship.

If you feel that the product you have purchased from Descenet-Gear.com has a fault then please contact us before returning goods as many problems may be solved without you having to shell out of your own back pocket for postage.

Descent-Gear.com will be happy to make an exchange and pay your first class postage costs for returning the item to Descent-Gear.com. When using email please include your order reference, this will ensure the speediest reply. You have seven days to contact us from the receipt of your goods. Goods must be in their original packaging please and must not be dirty, fitted or used.

All returns will be sent back to the U.K distributor for inspection before a replacement or repair can happen. Therefore please can we ask you to be patient as the U.K disty may not be as quick as you and me and they make take ten working days to get your goods back to us. We will of course keep you upto date on the status of your goods. All replacements from suppliers are subject to stock availability and we may well offer you an alternative.

Descent-Gear.com does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, altering the product unless expressly permitted in writing by Descent-Gear.com.

Descent-Gear.com does not cover general wear and tear on tyres, inner tubes,brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries, corrosion and or deterioration caused by materialfatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty.

After the initial 30 day period Descent-Gear.com reserve the right to repair or replace any defective part under warranty. Warranty is non transferrable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims. Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.

Usage during competitions, races, practice, events, circuits or activities other than those for which the bicycle or components has been conceived will greatly reduce its useful life and is not covered under warranty. Costs incurred as a result of loss of use, as well as labour charges for part replacement or changeovers are not covered by Descent-Gear.com.

If near the end of a given warranty period and a repair or replacement is not possible Descent-Gear.com reserve the right to offer a partial refund proportional to the remaining life of the goods or an alternative of equal or greater value colour or size may well vary.

Descent-Gear.com always recommend that the install, repair and use your product in strict compliance with the products instructions. Failure to do so might damage the products and cause a serious accident.